We do ship internationally via FedEx or DHL. Duties and taxes may apply upon delivery. Customers - or recipients - are responsible for paying any import duties, customs or fees, as they are not included in the price at checkout. We have no control over when or for how much these fees are charged (it varies by country, city, and package), and we are not able to pay them ahead of time or take care of them on our end.
FAQ PAGE
Help Center
If you don't see your answer below please Contact Us.
Placing An Order
How do I place an order?
Shop our art and wall mural collections. Choose your artwork and then select your 1) size 2) material and 3) framing option. Add as many items as you wish to your shopping cart. When you are ready to proceed with the order - go to the cart and click "checkout". Then follow the checkout instructions.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Google Pay, PayPal and Apple Pay.
What are the next steps after an order is placed?
Once your order has been placed it will be added into our production queue. You will receive an email confirmation and tracking info when it's ready to ship. Your order will arrive at your door within 12 business days.
Shipping + Delivery
How much does shipping cost?
All orders ship free via FedEx Ground. Orders shipping to Alaska, Hawaii and outside the US are subject to additional shipping fees calculated during checkout.
How long will it take to receive my order?
Your order will arrive at your door within 12 business days from the date of purchase. Please note business days do not include Saturday and Sunday. Orders shipping to Alaska, Hawaii and outside the US may take longer.
Do you offer expedited shipping?
We offer expedited FedEx shipping methods within the continental US. Pricing and shipping options can be found during the checkout process.
Can I pick up my order?
If you're in the San Diego area you can arrange for free local pick-up during the checkout process.
How are your orders packaged?
We package our artwork in a sturdy shipping box or crate. For safe transit each product ships in it's own box. If you order multiple products you will receive multiple boxes. Bulk orders will ship best method of freight.
Will I receive tracking?
Yes, tracking will be emailed once your order is ready for shipping.
Returns
Do you accept returns?
Each order is made just for you in the specifications of your choice. That means we are unable to accept returns. Don’t worry, you’re going to love it. We use high quality materials and take great pride in our work.
What if my order arrives damaged or in-correct?
If your artwork arrives damaged or in-correct in any way we'll make it right. We take special care in packaging our orders to ensure a safe transit from us to you. In the unfortunate circumstances where an item arrives damaged or in-correct please notify us within 5 business days of receipt and once reviewed (we will require photos of packaging and product) we will help arrange replacement.
Discounts
We are confident you will find exceptional style and value in our products. For this reason we keep our pricing consistent day-to-day. This allows us the ability to offer our customers upfront pricing rather than increase pricing in order to offer large daily discount codes.
Do you offer discount codes?
In addition to free shipping we do offer discount codes from time to time. Promotional discount codes are applied during the checkout process. Discount codes are on an individual basis and cannot be used in conjunction with any other discounts.
Do you offer discounts for bulk orders?
Yes, quantity discounts for bulk orders will be applied during checkout as follows:
2 to 4 Pieces: 5% Off
5 to 8 Pieces: 7.5% Off
9 to 15 Pieces: 10% Off
15-25 Pieces: 15% Off
25+ Contact Us for quote.
E-Gift Cards
Do you offer gift cards?
Yes, we offer E-Gift Cards in four price increments.
How do the gift cards arrive?
They arrive via email immediately after purchase.
Do they expire?
No. They never expire and can be combined with discounts at the time of purchase.
Design Trade Program
Do you offer a trade program?
Yes, we offer an exclusive Design Trade Program which provides curation assistance, custom orders, custom sizes, expanded framing options and additional imagery. Visit our Design Trade Program page for more information.
Who qualifies?
Interior designers, home-stagers, architects, purchasers, property management and hospitality groups. Please fill out the Trade Program Application and contact us to discuss your first project.
Canvas + Floater
How are your canvas prints made?
Each museum grade canvas is printed with archival inks on industry defined 10 color wide-format printers. We then UV coat the canvas for added protection.
Are your canvas prints shiny?
No. They do not refract any light and have a true gallery feel. They are printed on satin heavyweight 16mil poly/cotton canvas.
How do you stretch your canvases?
Our framers expertly stretch each canvas around 1.5" deep sustainable pine stretcher frames.
What are the details of the floater frame?
We custom fit each canvas with a premium hardwood floater frame available in black, white, gold, natural and dark wood. The handcrafted frame provides an added level of class and sophistication. The canvas "floats" in the frame with a 1/4" reveal between canvas and frame. Floater frame profile is 3/8" wide by 2" deep.
Can I order my canvas without a floater frame?
Yes, when you select your frame choose the frameless option.
How do I hang my canvas once it arrives?
Your artwork arrives ready to hang with easy to use square sawtooth hangers and drywall hooks. In addition, we add two small bumpers to prevent the frame from rubbing against the wall. Visit our Care + Hanging page for more info.
Framed Prints
How are your prints made?
Our fine art prints are produced on heavyweight matte paper using a 9 color archival pigment ink system. All prints are made-to-order specifically for you.
What is the white mat board?
A white mat board runs around the edge of the artwork for an elevated look and feel. This traditional look is used by galleries to show work in a classical presentation which draws the eye inward to a central focus. Our Small and Medium prints have a 2” mat and the Large and Giant prints have a 2.5" mat.
If I don't want the white mat board can I select edge-to-edge?
Yes, during checkout note "edge-to-edge, no mat board" in the Special Instruction box and we will make your artwork without borders extending the artwork to the frame. This treatment draws the eye outward lending itself to more detailed works.
What are the framing specifications?
Each archival print is permanently mounted to an acid-free foam core backer. The prints are custom fit with a premium hardwood frame available in black, white, gold, natural and dark wood. The handcrafted frame is finished with UV-blocking acrylic glass and easy to use hanging hardware.
Small & Medium frame profile: 0.75" wide by 1.25" deep
Large and Giant frame profile: 1.25" wide by 1.25" deep
How do I hang my framed print once it arrives?
Your artwork arrives ready to hang with easy to use square sawtooth hangers and drywall hooks. In addition, we add two small bumpers to prevent the frame from rubbing against the wall. Visit our Care + Hanging page for more info.
Acrylic Prints
How are your acrylic prints made?
We output each image on premium archival photo paper and permanently facemount the print to the back of 1/4" thick acrylic glass. Each acrylic panel is CNC precision cut to size and hangs with anodized aluminum standoffs.
Can you tell me more about acrylic?
Acrylic is a shatterproof glass-like material. It's sleek, modern and hangs with effortless style. It also has excellent UV performance.
What's the acrylic border?
A clear acrylic border runs around the edge of the photograph to create a modern floating like presentation. The Small and Medium prints have a 2" clear border and the Large and Giant prints have a 2.5" clear border.
What type of images look good on acrylic?
Everything. Considered our signature product, acrylic prints never fail to impress regardless of the subject manner.
How do we hang our acrylic print once it arrives?
Your acrylic print comes with a complete set of anodized aluminum standoffs available in your choice of silver, gold or black. Your package will include screws, drywall anchors and hanging instructions. For more information visit our Care + Hanging page.
Small & Medium standoff profile: 0.75" diameter by 1" deep
Large and Giant standoff profile: 1" diameter by 1" deep
Aluminum Prints
How do you print on the aluminum?
We use a 5-color UV print process to print the artwork directly onto the aluminum substrate. We leave out the white ink which allows the lighter areas in the artwork to take on the appearance of the brushed aluminum. The UV inks are vibrant and resist fading.
What type of images look good on aluminum?
Ideal for compositions with a large amount of white or strong dark and light contrasts - The areas of the image that are white or light in color take on the appearance of the brushed aluminum surface.
What is the aluminum border?
A brushed aluminum border runs around the edge of the image for a gallery look and feel. The borders showcase the unique material and draws the eye inward to a central focus. Our Small and Medium prints have a 2” border and the Large and Giant prints have a 2.5" border.
If I don't want the aluminum borders can I have the artwork extend edge-to-edge?
Yes, during checkout note "edge-to-edge, no borders" in the Special Instruction box and we will make your artwork without borders extending the artwork to the frame. This treatment draws the eye outward lending itself to more detailed works.
Tell me more about the aluminum prints.
Our Aluminum Print design raises the bar in metal art presentation. The brushed aluminum is a modern surface that gives the artwork an extraordinary, metallic appearance. Each piece is finished with o premium hardwood frame available in black, white, natural and dark wood. This product stands out for aesthetic reasons, but the material is also extremely robust and durable. Suitable for bathrooms, kitchens and fitness rooms. It's lightweight, eco-friendly, recyclable and made from recycled materials.
What type of aluminum do you use?
We use only premium grade brushed DiBond panels. DiBond is the he gold standard in aluminum ACM.
What is the floater frame option?
We'll custom fit your aluminum print with a premium hardwood frame available in black, white, natural and dark wood. The handcrafted frame provides the perfect mix of a modern substrate with a classic gallery finish. Floater frame profile is 3/8" wide by 2" deep.
How do I hang my aluminum print once it arrives?
Your artwork arrives ready to hang with easy to use square sawtooth hangers and drywall hooks. In addition, we add two small bumpers to prevent the frame from rubbing against the wall. Visit our Care + Hanging page for more info.
Wood Prints
How do you print on the wood?
We use a 5-color UV print process to print the artwork directly onto the wood substrate. We leave out the white ink which allows the lighter areas in the artwork to take on the appearance of the natural wood. The inks are vibrant and resist fading.
What type of images look good on wood?
The visible grain in our wood prints gives each piece of artwork a truly distinct look. Images with high contrast between the light and dark areas intensify the effect when the image is printed directly on wood. Ideal for compositions with a large amount of white or strong dark and light contrasts.
Tell me more about the wood print material and display.
Our wood prints are exclusively designed and only found here. The CNC precision cut design allows the wood grain to continuously wrap the 1.5" deep edges of the display creating the look of a seamless wood box. The result is a lightweight yet substantial piece of art.
What type of wood do you use?
We use 1/2" thick sustainable baltic birch plywood. The wood is formaldehyde -free and made in the USA.
What is the wood border?
A natural wood border runs around the edge of the image for a gallery look and feel. The borders showcase the unique material and draws the eye inward to a central focus. Our Small and Medium prints have a 2” border and the Large and Giant prints have a 2.5" border.
If I don't want the wood borders can I have the artwork extend edge-to-edge?
Yes, during checkout note "edge-to-edge, no borders" in the Special Instruction box and we will make your artwork without borders extending the artwork to the frame. This treatment draws the eye outward lending itself to more detailed works.
How do I hang my wood print once it arrives?
Your artwork arrives ready to hang with easy to use square sawtooth hangers and drywall hooks. In addition, we add two small bumpers to prevent the frame from rubbing against the wall. Visit our Care + Hanging page for more info.